![]() ![]() ![]() The lamp shade in the master bedroom was cracked and there was significant dust behind the bed. There was wear to the wooden furniture again from use. I’m sure it’s due to just needing to be replaced. As to my room, I immediately noticed the sofa that was badly stained and worn (see my photos). The digital key did not work for me my entire stay but I can’t say that was the properties’ fault for certain. Inside the carpet appeared badly stained. The elevator was slow and only one seemed to be in service. That being said, I found a few areas that could use some attention. ![]() Now remember, my idea of needing a facelift is not the same as someone’s who may have never stayed in upscale properties- to them this very well may be a perfect property. To the property: This property in my opinion is ready for a facelift. I am also a Hilton Honors member and had no problem with paying or billing. I have to admit I was nervous about interacting with the manager Janette after reading some of the negative reviews, but she was extremely friendly and knew me just from name. Cameron greeted me on arrival and could not have been nicer. I had a self made issue with my reservation and Kyle spent at least 30 minutes working to get it right. ![]() That being said, on with the review! To the staff: This property has some of the best staff I’ve had the pleasure of working with. I am an honest and difficult reviewer and call it as I see it. I set my reviews to a standard of excellence I’ve come to expect. If someone was reviewing this property who was accustomed to budget properties they may not see the same issues I do as issues. As a foreword: I am writing this review as a traveler who stays at upscale properties and most in the Hilton portfolio. ![]()
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